If you or your team face the public, you face risk, aggression, conflict and unpredictability.
WAK delivers accredited training that gives staff the confidence to defuse tension, stay safe and take control.
In simple terms, our CPD accredited course will enable your staff to:
Recognise danger signs and criminal behaviour.
Communicate effectively during emotive or threatening situations.
Safely summon help and co-ordinate an effective team response.
Use instinctive protection techniques as a last resort.
Manage the psychological impact of violent incidents.
Support staff wellbeing, brand protection and business continuity.
Watch our Directors, Tony and Jim talk about our unique and very effective training.
What Our Clients Say
“I can honestly say in my 36 year management career, this course was the standout training session.
The course was delivered at an appropriate level and can only be described as world class.
I wanted to say thank you on behalf of myself and my team member who also attended and found the day extremely beneficial.”
NHS Practice Manager - Bolton
“Our nursing team went out on Saturday and the main topic for the evening was the training we had from you on Thursday!
I have never in all of my years working here had so much positivity about work-based training. You have certainly left your mark in the best way possible.”
Julie Shaw - Practice Manager
“Well communicated and presentable approach to teaching alongside different ways of learning how to adapt to defuse situations we may face.
I really enjoyed taking part of this and would recommend this use of information to support workers in retail.”
River Island Store Manager
Some of the companies we’ve helped along the way.
We focus on great work and great relationships - these clients made that possible
