Behavioural Influence and Aggression Management (BIAM)
Precision-engineered training designed for leaders, teams and professionals who deal with people at their most human: vulnerable, fearful, uncertain, feeling a loss of control, frustrated and a perceived sense of injustice.
There’s training, and then there’s WAK -
Unique, unforgettable, and unlike anything else.
See for yourself.
In simple terms, BIAM will enable your staff to:
Emotion into influence
Ensure your people don’t just endure those challenging moments, they lead them
Turn confrontation into control
Support staff wellbeing, brand protection and business continuity.
What Our Clients Say
“I can honestly say in my 36 year management career, this course was the standout training session.
The course was delivered at an appropriate level and can only be described as world class.
I wanted to say thank you on behalf of myself and my team member who also attended and found the day extremely beneficial.”
NHS Practice Manager - Bolton
“Our nursing team went out on Saturday and the main topic for the evening was the training we had from you on Thursday!
I have never in all of my years working here had so much positivity about work-based training. You have certainly left your mark in the best way possible.”
Julie Shaw - Practice Manager
“Well communicated and presentable approach to teaching alongside different ways of learning how to adapt to defuse situations we may face.
I really enjoyed taking part of this and would recommend this use of information to support workers in retail.”
River Island Store Manager
Some of the companies we’ve helped along the way.
We focus on great work and great relationships - these clients made that possible
